How can we help?

No. Platesafe helps you research food and prepare clearer questions. Recipes, products, kitchens and individual needs vary, so the food provider must confirm the exact ingredients and preparation of the serving in front of you. Platesafe does not replace medical advice or certify meals.

Dish names describe food traditions, not fixed formulas. Region, household, restaurant, season, substitutions and serving style can all change the recipe. Platesafe records common connections and variations so you know what to ask—not what every version must contain.

Try another spelling, a local name or a broader ingredient form first. If it still is not present, use the contribution builder to prepare its names, place, ingredients or uses, variations and sources for review.

Your country sets the destination context. Foods to avoid keep the guide focused on the connections you selected. A dish name narrows the first check to that dish. Combining all three begins with the dish, then places it inside the broader destination guide.

Those words keep the difference between evidence and certainty visible. A recorded connection means Platesafe has evidence worth showing; it does not mean every recipe or product contains the ingredient, or that unrecorded ingredients are absent.

Confirm the exact ingredients, sauces, stock, garnishes and substitutions, then ask about preparation details that matter to you—such as shared oil, grills, utensils or work surfaces. Use your own medical plan and ask the food provider about the particular serving.

No. A card can make the starting point clearer, especially across languages, but staff may still need to ask questions and confirm details with the kitchen. Keep the conversation open and check that the message was understood.

Send the exact page or food name, explain what appears incorrect or unclear, and include a dependable source or relevant context where possible. Avoid sending private medical details.