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CONTACT PLATESAFE

Let’s get you to
the right place.

Questions, corrections, collaborations or press—start with the route that best matches what you need.

Choose a contact route

CHOOSE A ROUTE

What can we help with?

Platesafe is a growing information resource, not a meal-certification or emergency service. The right starting point depends on the question.

HELP GROW THE CATALOGUE

Suggest a dish or ingredient.

Know something Platesafe is missing? Build a structured proposal with its names, place, ingredients or uses, variations and sources.

Start a contribution
03

Collaborate with us

For researchers, food professionals, cultural experts, translators and organisations who can make the resource stronger.

04

Media & brand

Use approved descriptions, logo files, colours and writing guidance when referring to Platesafe.

A USEFUL FIRST MESSAGE

Help us understand it
the first time.

You never need to share medical records or other sensitive personal information. A concise note with the relevant context is enough.

  1. 01

    The page or topic

    Paste the page address, or name the country, cuisine, dish, ingredient or feature you mean.

  2. 02

    What you noticed

    Tell us what appears incorrect, unclear or missing—and what you expected to find instead.

  3. 03

    Evidence or context

    Link to a dependable source, or explain your relevant professional, cultural or lived experience.

  4. 04

    The useful next step

    Say whether you are suggesting a correction, offering expertise, reporting a website issue or proposing a partnership.

WORK WITH PLATESAFE

Knowledge gets stronger
when more people shape it.

We’re especially interested in conversations that improve the accuracy, cultural context and practical usefulness of Platesafe.

Research & review

Food, allergy, coeliac, public-health and hospitality expertise.

Food knowledge

Cooks, producers and people with deep knowledge of a cuisine or place.

Local context

Language, regional variation, dining customs and useful questions for travellers.

Partnerships

Aligned organisations, education initiatives and thoughtful data collaborations.

CLEAR BOUNDARIES

What Platesafe can—and can’t—answer.

We can help with

  • Website problems and accessibility feedback
  • Recorded food, dish and destination information
  • Corrections, sources and missing coverage
  • Research, media and collaboration enquiries

We can’t confirm

  • Whether a particular meal is safe for you
  • Current ingredients in a restaurant or product
  • Personal diagnosis or medical treatment
  • Emergency, booking, refund or restaurant support

Need urgent medical help? Contact your local emergency service or a qualified medical professional. Do not wait for a response from a website.

DIRECT ENQUIRIES

Email Platesafe.

For website and app support, email support@platesafe.co. For general enquiries, email info@platesafe.co.

Platesafe co is registered to F LIE & L.A O'NEILL (partnership), ABN 72 763 342 011. View business details.

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