PLATESAFE MOBILE APP
Mobile app privacy
Last updated: 5 November 2026
Who operates Platesafe
Platesafe is operated by F LIE & L.A O'NEILL, the Australian partnership trading as Platesafe co (ABN 72 763 342 011). Contact support@platesafe.co for privacy questions, access, corrections, deletion requests or complaints. This notice covers the Platesafe mobile app; the website has a separate privacy statement.
Information used by the app
Depending on the features you use, we process your email and account identifier; allergy and dietary details, severity, destinations, languages and card wording; selected food photographs and scan results; purchase records; and support messages or attachments. Support requests include the app version, device model and operating system. Please do not upload another person’s private information without their permission.
AI processing and your choice
With your permission, OpenAI processes the allergy/dietary information, card text, questions, selected scan photos and optional city/country needed for generation, translation, food identification and spoken audio. These services can produce incorrect results. You may decline AI processing and continue to access existing cards and account features. Change your choice in Profile → Privacy Policy. Withdrawing permission stops new AI requests; it does not recall information already processed.
Camera, photos and optional location
Camera and photo access support food scans, support attachments and saving card images. If you allow location for scanning, the device obtains coordinates and uses its geocoding service to resolve city and country; the app sends city/country text with the scan request for regional context. You can deny or revoke device permissions in system settings. Location is optional.
Accounts, saved content and service providers
Supabase provides authentication, database storage and backend functions for accounts, cards, scan history and orders. If you choose a social sign-in provider, that provider authenticates your account. OpenAI provides the AI features described above. Resend delivers card emails, transactional messages and support correspondence. These providers receive information needed for their respective services. Exporting or emailing a card shares the information on that card with the recipient you select.
Purchases
Apple App Store and Google Play process native purchases. RevenueCat validates transactions and associates purchase records with your app user identifier; our backend records the purchase and delivers the card. Platesafe does not receive your full payment-card number from native store checkout. Historical or web checkout transactions may have been processed by Stripe. The relevant payment provider also handles information under its own privacy policy.
Why information is used
We use information to provide requested app features, keep saved content available, authenticate accounts, validate and fulfil purchases, deliver requested emails, respond to support, and protect service reliability and prevent misuse. We do not sell your allergy information. Avoid including unnecessary sensitive information in card notes, scans or support messages.
Storage and international processing
Our service providers may process information outside your country, including in India and the United States. Provider locations and technical processing vary by service. We use authenticated access and encrypted network connections for app services. No internet service or device can be guaranteed completely secure.
Retention and deletion
Saved cards, scan history and account data remain associated with your account while it is active. In-app deletion removes the sign-in account and linked saved cards, scan history and native order records from the main app database. Exported, printed or emailed copies are not recalled. Separate support correspondence, provider logs, backups and payment-provider records are not all erased by the in-app deletion action. Contact support@platesafe.co to request deletion of associated records and ask about any data that must be retained for transaction, security or legal purposes. We assess retained records according to those purposes and applicable obligations, rather than promising that all providers delete every copy immediately.
Your choices and questions
You can request access to, correction of or deletion of personal information by emailing support@platesafe.co. We may need to verify account ownership; never send a password or verification code. You can delete your account from Profile → Manage Sign In → Delete Account. Device settings control camera, photos and location permissions. If you have a privacy complaint, contact us so we can investigate and respond. Depending on your location, you may also have rights to contact your privacy regulator.
Children and changes
Platesafe is not directed at children under 13. If you believe a child has provided personal information without appropriate permission, contact support. We update this notice when our processing changes and show the revision date. Material changes to AI-sharing choices require renewed permission in the app.