PLATESAFE MOBILE APP

Help with your Platesafe app

Email support@platesafe.co or open Profile → Contact Support in the app.

Missing a purchased card?

Check that you are signed in to the Platesafe account used for the purchase. If you checked out as a guest, add an email and password in Profile before signing out. Contact support with your store order reference if a confirmed purchase is missing.

Saving and emailing a card

Open your card and choose Wallet or Large, then PDF, PNG or Email. Check your spam folder and the recipient address if an emailed card has not arrived.

Report a problem

Include your device model, app version, what you expected and what happened. Screenshots can help; remove unrelated private information. Never send passwords, verification codes or full payment details.

Translations and scans

Use the translation-report option or email the language and wording that needs checking. AI results can be incorrect. Confirm ingredients and preparation directly with the food provider.

Account and privacy requests

You can request account deletion in the app or without installing the app. Read our mobile privacy notice for details.